RESUME

NAME : Kersasp Nalladaru.

EDUCATION QUALIFICATION:

NAME OF BOARD PASSING YEAR PERCENTAGE

SSC BOARD OF

MAHARASHTRA MARCH 1991 70.57%

HSC BOARD OF

MAHARASHTRA March 1994 Approx.75%

1.       Previous Places of Employment : 1) J.B. Carriers (2 December 1996

2.       To 15 January 1999).

3.       2) Served as a junior priest in the Zoroastrian community for six years.

4.       3) Global E Services [cold calling sales for adverts in The Better Business Organization yellow pages (From 2 September 2005 to 22 November 2005). ]

5.       4) Countrywide Finance Corporation [Loss mitigation process for Mortgage Collections from home owners (From 28 November 2005 to 7 April 2006).]

6.       5) Epicenters Technologies Pvt. Ltd., [ Collections for Washington Mutual/Providian Credit Cards(From 6 June 2006 to 8 September 2006).]

7.       6) 3Global Services [ Sr. Customer Service Advisor for The Hutchinson Whampoa Group U.K. also known as 3G Telecom (From 11 September 2006 to 7 March 2008)].

8.       7) Zenta Technologies [Sr. Collections agent for J. P. Morgan Credit Cards, process LP Others (from 24th March 2008 till 1ST July 2008 employee id HSS14053).]

9.       8) Stream international [Sr. Technical Support Advisor for HP Mono Laserjet printers U.K. (from September 15th 2008 till 26th November 2008) .]

10.   9) Sutherland Global Services [ Sr. Technical Support Advisor for hardware troubleshooting for Dell Desktops cum upselling Dell products to Dell customers (from 30th November 2008) US process dealing with Dell consumer desktops.]

11.   10) Firstsource International [Sr. Customer Service Advisor for the Sky RTM process supporting Sky TV vendors in the UK ( 28th November 2008 to 3rd January 2009)]

12.   11) Serco International [ (16th January 2009 to 5th March 2009) for Barclays Bank, UK, customer service cum up selling Barclay’s banking products including loans].

13.   12) Fidelity Information Services (FIS Malad) [ 25th March 2009 to 18th May 2009, GRS third party US collections as a SR. Tele Collections Advisor].

14.   13) Sutherland Global Services [ Sr. Technical Support Advisor for hardware troubleshooting for Dell Desktops cum upselling Dell products to Dell customers (from 1st June 2009 to 21st September 2009) US process dealing with Dell consumer laptops].

15.   14) Mphasis India, Mumbai an HP Company (Sr. Customer Support Advisor Internet VPN Telecommuter troubleshooting Advisor for The Bank of America (25th September 2009 to 5th November 2009)].

16.   15) Accenture (India) [(Sr. Technical Support Advisor for AT&T DSL broadband subscribers, USA, telephone based support ( 12th November 2009 to 30th April 2010)].

17.   16) WNS Global Services (India) [Sr. Customer Service Advisor for American Express Card holders Travel requirements USA, (7th May 2010 to 14th October 2010].

18.   17) Wipro Technologies (India) [Yell yellow pages UK, telephone inquiries, as a SR. Customer Service Advisor, 21st October 2010 to 15th Feb 2011].

19.   18) Ocwen Financial Services (India), [ Home Owner Mortgage Collections, USA, as a Sr. Recovery Specialist, 21st February 2011 5th June 2011].

20.   19) Vodafone Telecom Australia [Sr. Customer Service Advisor 3rd July 2011 till 30th December 2012].

21.   20) NCO group India [Sr. Collections specialist fraud detection 30 December till February 20]

22.   21) Yrals.com [Copywriter February till March 2012]

23.   21) Ocwen Financial services [Sr. Collections Specialist 6 March till 25 July 2013]

24.   22) Palmco Energy USA [Sr. phone sales specialist 30 July 2013 till 12 Jan 2014]

25.   23) Liberty Power USA [Sr. Telemarketing Specialist 14 Jan 2014 till June 2014]

26.   25) Emerald Valley Investments USA [ Cold caller for real estate products June 2014 September 2014]

27.   26) Pelican Suites, Canada [Full time virtual assistant September 2014 till January 2016]

28.   27) Lr-Group, London UK [Full Time Email Handling Virtual Assistant January 2016 till September 2016]

29.   28) Taxprolink, Detroit, MI, USA [Appointment Setter Full Time September 2016 till October 2017]

I at the onset do not wish to be underestimated about my aptitude, honesty, sincerity and intellectual abilities just because I belong and originate from a developing country. I am versatile, a quick learner, intelligent and single minded when it comes to achieving goals. My

personal views and traits in life originate from community perspectives and never from the self preserving instinct.

I advocate dignity of labor not precede division of labor and I have always based the structure of my services on such indisputable principles. International and narrow minded borders cannot contain the unforeseen, untapped, unheralded human potential within me. The only pre-requisite, a catalyst called "OPPORTUNITY"

Message in a bottle from the vast oceans of aspirants.

I have been a guest speaker at "The Talk to America" talk show on the Voice of America for almost twelve years until it shut down. I was a success story there. I have worked for international call centres for seven years processes that include cold calling sales, mortgage collections, credit card collections, telecom customer support, technical support for desktops and laptops, Internet DSL customer support and the list just goes on. I have the knack to understand, negotiate, explain and end every call win win a win win negotiation. At the "Talk to America" show hosted by Carol Pearson I was a better person asking the right questions. It was an International show on Short-Wave for the world audience that forever wants honest or convincing answers. I did just that. When I work for you you will ask yourself why is he working for less without any doubt in your mind. Hire me and stumble across something pleasantly new in this world.

I can help my counterpart consider, think again and re-evaluate anything and everything for the right reasons and in the right way. I can ask polite questions with a deep sense of understanding to fetch honest answers to everyone's delight. I am an analytical thinker with the world's consent not a psychological demagogue or a street corner rabble rouser talking to himself to everyone's amusement.

I have worked for Better Business Organization yellow page advertisement selling, refinance selling, mortgage collections at Countrywide Finance Corporation, Credit card collections at Washington mutual/Providian, Customer service at Telecom giants like Hutchinson Whampoa, AT&T, Travel Agent at American Express cards, Yell yellow pages customer service, Mortgage collections at Ocwen, Customer service at Vodafone Australia customer service etc all international voice processes that insisted on physical travel.

Since I don't sell my ethics when I sell. And always there are takers.

COMPUTER KNOWLEDGE : MS Dos, MS Windows, MS Office.

MARTIAL STATUS : UNMARRIED

RELIGION : Zoroastrian

NATIONALITY : INDIAN

HOBBIES : Reading Books, Correspondence Chess, Cycling, Weight Training, Swimming, Horse Riding, Electronics, Short Wave Radio, Participating in Voice of America’s “Talk to America” Show (an international talk show on international politics, science and globally relevant perspectives)

LANGUAGES KNOWN : ENGLISH, HINDI, AND GUJRATI.